Is Fujitsu now called GENERAL?
As a company, yes. Fujitsu General Limited joined the Paloma Rheem group in August 2025 and took the trade name GENERAL Inc. from 1 January 2026. It said new products would carry a GENERAL symbol from January 2026, and that it would "gradually and smoothly transition from the FUJITSU brand".
The Australian Business Register shows the renamed local company still trading as FUJITSU, with GENERAL AIRSTAGE and GENERAL AUSTRALIA among its business names. So a unit badged GENERAL and one badged Fujitsu can come from the same business. Judge a quote by its model numbers, not the logo.
What's registered under the Fujitsu name?
The government's Energy Rating register data of 28 October 2026 holds 163 approved registrations under FUJITSU and FUJITSU GENERAL. They cover wall-hung splits, ceiling cassettes, under-ceiling and floor-mounted units, ducted systems and multi-splits. All but 7 are reverse cycle, so nearly every model heats as well as cools.
That file lists no models under a plain GENERAL brand. If your quote names a GENERAL model, look it up by model number rather than by brand.
What does the Fujitsu warranty say?
We can't tell you from Fujitsu itself. Its Australian help pages blocked our fact check, and an older card we found sat on an installer's website, not Fujitsu's. After a change of company name, we won't treat that as the current terms.
So ask for the card that comes with your exact model before you sign, and check which company name is on it. Read what it says about installation, servicing, salt air and hard-to-reach spots. Our warranty guide covers what usually voids cover.
Who should fit a Fujitsu?
Installing any split needs an ARC refrigerant handling licence, even for a pre-charged unit, plus your state's plumbing and electrical licences. The restricted RSS03 licence only covers a single-head split under 18kW, so a multi-split, or any split over 18kW, needs a full RAC01 holder.
Pick the installer for the system, not the badge: a ducted specialist for a whole-house system, or someone who fits multi-heads every week if one outdoor unit will run several rooms. Licence-checked local installers who do that kind of work see your job, and only the one who takes it gets your contact details.
Before you sign a Fujitsu quote, ask
- Will it be badged Fujitsu or GENERAL, and will the model numbers on the box match this quote?
- Can I read the current warranty card for this model before the install?
- Does anything need registering, and by when?
- What are the business's RTA number and the technician's ARC licence number?
- Will you put your own workmanship warranty in writing?
What you can check, and what needs a licence
You can
- Look up the quoted model numbers on the Energy Rating website.
- Run the technician through the ARC's public licence check.
- Keep the invoice, warranty card and model and serial numbers together.
- Clean the filters as your manual says, and keep plants clear of the outdoor unit.
Leave to a licensed installer
- The install, including the refrigerant pipework.
- Any new circuit or wiring, which is a licensed electrician's job.
- Anything touching the refrigerant. The ARC says topping up before every leak is found and repaired is illegal.
What we'd do
If we were choosing a Fujitsu
We'd buy on the model number and the paperwork, not the badge. Before signing, we'd want the current warranty card for that exact model in hand, a quick check that the model is on the Energy Rating register, and an installer whose everyday work is the type of system we're buying. Do those three things and whether the box says Fujitsu or GENERAL matters very little.