What to include
- Your name, and the email address or phone number you used with us.
- Your postcode, and roughly when you sent us a job.
- Whether you'd like to see, correct or delete your details.
- For a correction, what's wrong and what it should say.
What happens next
We'll confirm it's you before we share or change anything: identity check. Then we'll reply in writing: privacy request response time.
Records we may have to keep
Some records, such as the consent you gave for a job that could involve a Victorian Energy Upgrades discount, may need to be kept after you ask us to delete your details. If so, we'll tell you which ones and why: lawyer review.
Details an installer holds
Once your job has gone to an installer, they keep their own copy. Ask them directly to see, correct or delete it.