Who sells Carrier here?
The Australian site, carrierair.com.au, is published by AHIC (Australia) Pty Ltd, the company named in its copyright and disclaimer. AHIC also distributes Toshiba, so the same name turns up on both brands' warranty paperwork.
Carrier's local range is inverter hi wall splits, inverter ducted systems, inverter multi splits, cassette units and controllers. Its FAQ says you buy through a dealer Carrier has authorised. The Find a Specialist Dealer page searches by postcode, but it's a general enquiry form rather than a quote request.
We're not a Carrier dealer and don't sell Carrier units. Licence-checked installers near you see your job, and only the one who takes it gets your details.
How long is my Carrier covered?
| Residential use | Commercial use | |
|---|---|---|
| Hi wall, multi or ducted, bought on or after 1 August 2023 | 7 years | 5 years |
| Any Carrier bought on or before 30 July 2023 | 5 years | See your certificate |
Which date counts?
AHIC's certificate, dated 1 August 2023, ties the term to when you bought the unit, so keep the tax invoice showing the purchase date. Carrier's warranty policy also leaves heavy and applied products, which are large commercial equipment, out of the seven years.
What does Carrier expect from whoever installs it?
The certificate says "AHIC does not warrant installation or installation related products or defects". It excludes failures from improper or faulty installation, including units not fitted by a Qualified Installer. Where certificates apply, it's up to the owner to get Certificates of Compliance from the installer.
So a poor install goes back to whoever did it. Under Australian Consumer Law, installation work comes with a guarantee of due care and skill, so ask what the installer's own workmanship warranty covers.
Living near the sea with a Carrier
Carrier's hi wall page says "Our outdoor units feature anti-corrosive coating". Even so, the certificate makes the purchaser responsible for extra corrosion protection in a corrosive environment, with "close to the sea" as its example, and it excludes salt damage. Caravans and boats are out altogether.
Treat the coating as a starting point. Ask where the outdoor unit can sit away from the worst of the salt air, and what extra protection the installer would add. Our coastal homes guide goes further.
You, or a licensed technician?
You can
- Keep the dated tax invoice with the owner manual, which you'll find by product type on carrierair.com.au.
- Wash the filters on the schedule your Carrier manual sets, and sweep leaves away from the outdoor unit.
- Write down any fault code on the display before you ring anyone.
Leave to a licensed installer
- Diagnosing faults. Carrier files its fault codes under installer and technical support, which says who they're for.
- All refrigerant work, which needs an ARC licence.
- Extra corrosion protection, and the Certificates of Compliance.
What should I ask before signing a Carrier quote?
- Which Carrier model is it, and is it covered by the seven year residential terms?
- Will you give me Certificates of Compliance when you finish?
- What does your own workmanship warranty cover?
- We're close to the coast. What will you do about corrosion?
- What's your RTA number? The ARC requires it on quotes.
What we'd do
Our take
Carrier's seven years covers the unit, not the install, so we'd weigh up the installer as carefully as the brand: a specialist who fits hi walls and ducted systems every week, hands over compliance certificates on the day, and has a straight answer about salt air if you're coastal. Then we'd file the invoice where the purchase date can't get lost.